It is important to note that this policy only applies to our own practices and the websites and services that we own and operate. Third parties, including any companies that you may interact with on or through our services, are not covered by this policy.
My Plumber Limited, registered in England and Wales under company number 03945149, with its registered address at Second Floor, 98 Tooley Street, London SE1 2TH, is the data controller for the purposes of the Data Protection Act 2018 (the Act) and is registered with the Information Commissioner’s Office under registration number Z1351423.
If you have any questions or concerns regarding our policy or any aspect of our services, please do not hesitate to contact us at privacy.
1. Information provided by you:
This includes your name, address, email address, telephone number, age, username, password, financial and credit card information, personal description, details of your household or business, details of any pets you may have, and any information about you or your property revealed in photographs, video recordings, or audio recordings that you provide to us or that the service provider takes or records before, during, and/or after the provision of services. This information is collected in accordance with the terms and conditions of the services. Additionally, it includes any other information you voluntarily provide when you:
2. Information collected automatically: Each time you visit our websites, we may collect:
We utilize the information you provide us for the following purposes:
We will send this information by SMS or email only if:
Specifically, we will provide your data to the service provider assigned to provide services to you, for the purpose of delivering those services. This information may include:
We would like to inform you that by utilizing our services, you are granting us permission to process your information wherever we or our partners do business. We ensure you that all information provided to us is stored on our secure server in Bulgaria, with security measures tailored to the nature of the information stored and the potential harm that could arise from any breach of security.
In cases where you have been given (or you have chosen) a password to access certain parts of our websites, please keep it confidential and refrain from sharing it with anyone.
We understand that the internet does not offer complete security for transmitting information, but we assure you that we will do our best to protect your personal data. Upon receiving your information, we will employ strict procedures and security features to prevent unauthorized access.
We may disclose your personal information to any member of our family of companies, which includes companies registered in England, Wales, Bulgaria, and/or Australia. This includes our ultimate holding company, its subsidiaries, our subsidiaries as defined in section 1159 of the UK Companies Act 2006, and any subsidiaries, partners, service providers, licensors, licensees, or other third parties related to us.
Disclosure to third-party companies:
We may disclose your personal information to third parties for the following purposes:
1. Provision of services:
2. Payment services:
3. Change of ownership:
4. Duty to disclose:
5. Breach of agreement:
6. Protection of clients and third parties:
Please note that the above disclosures are subject to applicable laws and regulations regarding data protection and privacy.
Our customers’ security and privacy are of utmost importance to us. At our organization, we take extensive measures to ensure that all data and personal information are protected. These measures include the use of physical, technical, and organizational security safeguards to prevent any unauthorized access or leakage of information from third parties.
It’s crucial that you understand that while we implement various security measures, no server, network, or transmission over the internet can be considered completely secure. We can’t guarantee that your information will not be impacted during transmission through our website or account systems. Therefore, if you choose to provide any sensitive information to us, you acknowledge and accept that there is a risk involved.
Our promise to you is to continue exploring and improving new techniques and technologies to provide the safest and most secure environment for handling your personal information. Nonetheless, we encourage you to remain vigilant in your online activities and take personal precautions to protect your privacy.
You have the right to request that we do not process your personal data for marketing purposes. If we intend to use your data for such purposes, we will usually inform you before collecting your data. You can exercise this right at any time by contacting us using the contact details provided in the “Contact Us” section below.
In addition, under the General Data Protection Regulation (GDPR), you have the following rights:
1. Right to access: You have the right to know about and access the information we hold about you.
2. Right to rectification: If your personal information is inaccurate or misrepresented, you have the right to request changes to correct it.
3. Right to data portability: You can request a copy of your personal data held by us.
4. Right to restriction: You can ask us to restrict the processing of your personal data.
5. Right to erasure: You can request the deletion of your personal data. In the GoFantastic applications, you can go to More -> Settings -> Privacy -> Delete Account to delete your account.
Additionally, you have control over the personal information you share. We only collect personal information when you voluntarily provide it to us. You can choose to browse certain parts of our website without creating an account, purchasing a service, or submitting personal information to us. Any personal information provided to us will generally be retained for as long as necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.
If you have any questions or wish to exercise any of your rights, please contact our team by sending an email to firstname.lastname@example.org. We will review your request and respond within 30 days. You can also contact The Information Commissioner’s Office for guidance on submitting a complaint.
Our websites may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We welcome any feedback about third-party websites linked to from our websites.