157 Castel Hill Ave,

New Addington , Corydon,


Email Address

We deeply value your privacy and are dedicated to ensuring that it is safeguarded at all times. Our commitment to protecting your privacy extends to all users of our websites and services (“our Services”). Our Privacy Policy, which is outlined below, provides details on the personal data we may collect from you, as well as how we may use or share information that we have gathered.

It is important to note that this policy only applies to our own practices and the websites and services that we own and operate. Third parties, including any companies that you may interact with on or through our services, are not covered by this policy.

By using our services and providing information to us, you are consenting to our processing of your information in accordance with this Privacy Policy and our Website Terms of Use. We kindly ask that you read this entire policy carefully.

My Plumber Limited, registered in England and Wales under company number 03945149, with its registered address at Second Floor, 98 Tooley Street, London SE1 2TH, is the data controller for the purposes of the Data Protection Act 2018 (the Act) and is registered with the Information Commissioner’s Office under registration number Z1351423.

If you have any questions or concerns regarding our policy or any aspect of our services, please do not hesitate to contact us at privacy.

Information we may collect from you

  • We collect and process the following data about you:

1. Information provided by you: 

This includes your name, address, email address, telephone number, age, username, password, financial and credit card information, personal description, details of your household or business, details of any pets you may have, and any information about you or your property revealed in photographs, video recordings, or audio recordings that you provide to us or that the service provider takes or records before, during, and/or after the provision of services. This information is collected in accordance with the terms and conditions of the services. Additionally, it includes any other information you voluntarily provide when you:

  • Submit a booking enquiry through our websites.
  • Make a booking/order through our websites and during the service itself.
  • Complete contact or enquiry forms on our websites.
  • Subscribe to receive any newsletters we may offer.
  • Complete any voluntary surveys we may ask you to participate in.
  • Send feedback to us via our website.
  • Respond to our marketing communications.
  • Correspond with us by telephone, post, email, or via the instant chat function on our websites (in which case we will keep a record of that correspondence).
  • Report a problem with any of our services.

      2. Information collected automatically: Each time you visit our websites, we may collect:

  •  Basic demographic information and preferences (if you have opted in to share demographic data in your Google Account).
  • Technical information, including the type of device you use, network information, your operating system, and the type of browser you use.
  • Statistical usage data about our users’ browsing actions, patterns, interactions, and navigation through our websites. Please note that this data does not identify any individual.
  • Here is the type of information you can access:
  • Up-to-date information regarding recent orders.
  •  Personal information, including name, email, phone, address, communications, and personalized advertising preferences.
  • Payment settings, including credit card information.
  • Marketing communication settings.
  • Booking and enquiry history.

How we may use your information

We utilize the information you provide us for the following purposes:

  1. Managing your booking or responding to booking enquiries and arranging the performance of services by your service provider.
  2. Occasionally providing you with co-branded and joint offerings in the form of products or services.
  3. Fulfilling our obligations arising from any contracts entered into between you and us.
  4. Providing you with the information, products, and services that you request from us.
  5. Communicating with you regarding any comments, complaints, queries, or feedback you might have about us or the services.
  6. Enabling you to interact with service features on our website when you choose to do so.
  7. Notifying you about any changes to our terms or services and communicating any information about your booking to ensure that content on our websites is presented in the most effective manner for you and your device.
  8. Providing you with information about goods and services we offer that may interest you through post, telephone, SMS, or email.

 We will send this information by SMS or email only if:


  • You have given your consent.
  • The information is about products and services similar to those previously sold or negotiated with you, and you have not opted out of receiving such marketing messages.
  • After opting out (and/or unsubscribing), you continue to use our services.
  • We are legally permitted to do so without consent, such as when you have provided us with a company email address. If you do not want us to use your information in this way, please contact us using our contact form or the contact details provided in the “Contact” section below.

Specifically, we will provide your data to the service provider assigned to provide services to you, for the purpose of delivering those services. This information may include:

  • Your name, address, and contact details.
  • Details about your property and the services you require, along with any relevant photographs you have provided.
  • The non-binding quote we have provided to you.
  • Your payment details.

Where we store and process your information

We would like to inform you that by utilizing our services, you are granting us permission to process your information wherever we or our partners do business. We ensure you that all information provided to us is stored on our secure server in Bulgaria, with security measures tailored to the nature of the information stored and the potential harm that could arise from any breach of security.

Please note that the data collected may be transferred and stored at a destination outside of the European Economic Area (EEA), and may also be processed by staff operating outside of the EEA, who work for us, or one of our suppliers. By submitting your personal data, you agree to this transfer, storing, or processing. Rest assured that we are committed to taking all necessary steps to ensure the security of your data, in accordance with this privacy policy.

In cases where you have been given (or you have chosen) a password to access certain parts of our websites, please keep it confidential and refrain from sharing it with anyone.

All payments made through our websites and apps are processed by our selected third-party payment processing services. We do not store or collect card details directly, and their use of your personal information is governed by their Privacy Policy. We would like to inform you that they comply with the PCI-DSS standards, overseen by the PCI Security Standards Council.

Please be advised that we may process and store information collected in any location we or our partners operate, including countries outside of your country of residence. We guarantee that the information will be transferred in accordance with this Privacy Policy and the applicable laws.

We understand that the internet does not offer complete security for transmitting information, but we assure you that we will do our best to protect your personal data. Upon receiving your information, we will employ strict procedures and security features to prevent unauthorized access.

Disclosure of your information

  • Disclosure within our company:

We may disclose your personal information to any member of our family of companies, which includes companies registered in England, Wales, Bulgaria, and/or Australia. This includes our ultimate holding company, its subsidiaries, our subsidiaries as defined in section 1159 of the UK Companies Act 2006, and any subsidiaries, partners, service providers, licensors, licensees, or other third parties related to us.

Disclosure to third-party companies:

We may disclose your personal information to third parties for the following purposes:

1. Provision of services:

  • We work with a network of service providers who carry out the services you have requested. When you book a service, we will share relevant information necessary for the service provider to perform the service, such as names, addresses, means of contact, types of services, payment details, photos, videos, and specific requests. These partners are bound by confidentiality obligations in line with our Privacy Policy and the agreements we have with them.

2. Payment services:

  • When you make payments for services using credit or debit cards, we will share your payment-related information with entities engaged to process payments and provide financial services, including fraud prevention. These service providers are authorized to process the information solely for the purpose of performing the requested service.

3. Change of ownership:

  • In the event that we sell or acquire any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. If a third party acquires a substantial amount of our assets or the assets of our group of companies, personal data about our customers may be transferred as part of the transaction.

4. Duty to disclose:

  • We may disclose or share your personal data if we are under a legal obligation to do so, or to enforce or apply our Website Terms of Use and other agreements. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

5. Breach of agreement:

  • If you fail to make payments for services provided by the service provider, we may disclose your personal data to credit reference agencies and fraud prevention agencies for the purpose of fraud prevention. We may also disclose your personal data to debt collection agencies, which may use the information to trace your whereabouts and recover debts. The information provided to these agencies may be further shared with other organizations for similar checks. Fraud prevention agencies may access the information recorded by them from other jurisdictions.

6. Protection of clients and third parties:

  • We may disclose your personal data to protect our own rights, property, and operations, including enforcing contract performance, pursuing remedies, or limiting damages we may sustain.

Please note that the above disclosures are subject to applicable laws and regulations regarding data protection and privacy.


Our customers’ security and privacy are of utmost importance to us. At our organization, we take extensive measures to ensure that all data and personal information are protected. These measures include the use of physical, technical, and organizational security safeguards to prevent any unauthorized access or leakage of information from third parties.

It’s crucial that you understand that while we implement various security measures, no server, network, or transmission over the internet can be considered completely secure. We can’t guarantee that your information will not be impacted during transmission through our website or account systems. Therefore, if you choose to provide any sensitive information to us, you acknowledge and accept that there is a risk involved.

Our promise to you is to continue exploring and improving new techniques and technologies to provide the safest and most secure environment for handling your personal information. Nonetheless, we encourage you to remain vigilant in your online activities and take personal precautions to protect your privacy.

Your Rights

You have the right to request that we do not process your personal data for marketing purposes. If we intend to use your data for such purposes, we will usually inform you before collecting your data. You can exercise this right at any time by contacting us using the contact details provided in the “Contact Us” section below.

In addition, under the General Data Protection Regulation (GDPR), you have the following rights:

1. Right to access: You have the right to know about and access the information we hold about you.

2. Right to rectification: If your personal information is inaccurate or misrepresented, you have the right to request changes to correct it.

3. Right to data portability: You can request a copy of your personal data held by us.

4. Right to restriction: You can ask us to restrict the processing of your personal data.

5. Right to erasure: You can request the deletion of your personal data. In the GoFantastic applications, you can go to More -> Settings -> Privacy -> Delete Account to delete your account.

Additionally, you have control over the personal information you share. We only collect personal information when you voluntarily provide it to us. You can choose to browse certain parts of our website without creating an account, purchasing a service, or submitting personal information to us. Any personal information provided to us will generally be retained for as long as necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.

If you have any questions or wish to exercise any of your rights, please contact our team by sending an email to privacy@1stonlinesolutions.com. We will review your request and respond within 30 days. You can also contact The Information Commissioner’s Office for guidance on submitting a complaint.

Contact Us:
Email: privacy@1stonlinesolutions.com

Links to third-party websites

Our websites may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We welcome any feedback about third-party websites linked to from our websites.

Changes to our Privacy Policy

We highly value our users’ privacy and aim to ensure the protection and confidentiality of any information submitted to us. By providing us with your personal information, you are acknowledging and agreeing to the usage of that information in accordance with this Privacy Policy. In order to ensure complete transparency, we may update this policy from time to time in response to changing laws or business practices. Rest assured that any changes made will be communicated clearly and effectively, including posting the updated policy on this page and placing notices in prominent areas of the website for a reasonable period of time. It is advisable to keep yourself abreast of any developments revolving around this policy by checking it occasionally for any updates. In case of any changes, the “Last updated” date will be updated at the top of the Privacy Policy. Your continued usage of our services following any changes to this Privacy Policy indicates your acceptance of those changes.


At any time, you can contact our information security team directly with all questions, comments and suggestions concerning this Privacy Policy and data protection here